Your Voice Matters
Most concerns between a client and counselor can be resolved through direct communication. However, there may be times when additional support is needed. In accordance with State of Texas requirements, the information below is provided if you choose to file a report.
You are always welcome to share feedback or constructive concerns by contacting Clara Hayes, LMFT.
Business Violation Concerns
If you believe you have experienced fraudulent business practices in the State of Texas, you may contact the Texas Attorney General’s Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
License Violation Concerns
Concerns about violations of the therapist’s code of ethics or licensing requirements can be addressed by contacting the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request Your Records
Please reach out to Clara Hayes via the secure client portal if you would like to request your records.